Refunds and returns
Plants carry a 30-day live arrival guarantee. Outdoor Living products can be returned within 30 days.
We sell two different kinds of thing, and they are not returned the same way. Plants are living stock we deliver ourselves; you cannot send one back and we would not want you to. Outdoor Living products are manufactured goods a supplier ships to you, and those you can simply return. The product page tells you which you are buying.
Plants and growing supplies
Every plant is covered for 30 days from delivery. If it arrives dead, or so damaged that it will not recover, send us your order number and a photograph and we will replace it free of charge, or refund it. You never need to send a plant back.
Otherwise all sales on plants are final. We do not take returns for change of mind, for a healthy plant that is not quite what you pictured, or for a site that turned out not to suit it.
A plant that dies from being planted badly, from not being watered, or from weather, pests or chemicals applied nearby, is outside the guarantee. Plants take time to root and can look rough before they settle — that is not failure.
Outdoor Living products
You have 30 days from delivery to send one back. It needs to be unused and in its original packaging. Message us with your order number first and we will confirm where it goes — do not post it back before we have told you where.
If you have simply changed your mind, you pay the return postage and we refund the price you paid once it arrives. There is no restocking fee.
If it turns up broken, faulty, or it is not what you ordered, tell us within 14 days with a photograph. We will replace it or refund you in full, we cover every cost of putting it right, and you do not need to send it back.
On lower-value items we will not ask for anything back at all, even if you have just changed your mind — posting a small parcel across the country costs more than the item is worth to anyone by the time it arrives. We will tell you when that applies. You do not have to ask, and you do not have to argue for it.
After 30 days it is the manufacturer's warranty rather than ours. We will tell you who to contact and hand over whatever we hold about your order to help. Fair wear is not a fault: finishes fade, solar cells lose capacity as they age, and metal left outdoors weathers.
Further information
If you have any questions concerning our return policy, please contact us at: